Frequently Asked Questions

Q: What other ways can I place an order?
A: We know that ordering options are key to a positive experience with our company. If you would like to place an order using other means, please Contact Us or call 1-800-232-3485.

Q: How do I check the status of my order?
A: At this time we are unable to track orders online. If you have a question, have your order confirmation number ready and Contact Us.

Q: Can I cancel an order online?
A: At this time, you are not able to cancel your order online. To make changes or cancel an order already in progress, please Contact Us.

Q: I've logged in, but your site still won't let me order. Why?
A: The following are the most common reasons why our system is not accepting your order request: "Cookies" is not enabled on your browser. Because of the confidentiality of your customer information, you may have chosen not to receive cookies. You will need to enable this functionality in your browser preferences to continue to order.

If you're still having trouble, give us a call at 1-800-232-3485.

Q: Why can I order some products online, but not others?
A: While you are able to order our most popular products online, you may find some products within our online catalog that ask you to "Call to Order." Certain products require customization. We appreciate your patience as we continue to make more products "orderable" online within the months to come.

Q: Why am I getting charged sales tax?
A: We are required by law to charge sales tax for any product purchased and delivered for use within the State of Minnesota.

Q: What if I accidentally place a duplicate order?
A: While we cannot catch every duplicate order, our system is set up to flag potential duplicate orders. Once a duplicate order has been detected, one of our Sales Executives will contact you to verify your order. If you feel you may have made an error while placing an order, Contact Us.

Q: Where can I direct my feedback about this service?
A: If you have any questions regarding online ordering or our web site that are not answered here, please Contact Us.

Q: What forms of payment do you accept online?
A: For orders online, we accept Visa, Mastercard, American Express and Discover.

Q: Do you accept checks/P.O.s or C.O.D?
A: We do not ship C.O.D. We do accept P.O.s, but on a case by case basis. If you would like more information please, Contact Us.

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